c9399 Terms & Conditions

01 Introduction & Consent

c9399 is a reliable online gaming platform that provides various entertainment services for users in Bangladesh, including slot games, live casino, and cricket betting. By accessing this platform or using any of its services, you are deemed to have voluntarily and fully accepted all the terms and conditions described below.

These terms form a legally binding agreement between you and c9399. If you disagree with any part of these terms, please refrain from using this platform. c9399 reserves the right to change, amend, or update these terms at any time without prior notice. The latest version will always be published on this page.

02 Eligibility & Registration

To open an account and use services at c9399, you must meet the following eligibility requirements:

• Age Requirement: You must be at least 21 years old. This platform is strictly prohibited for minors.
• One Account Policy: Each individual may register only one account. If multiple accounts are found, they will be closed and the balance may be forfeited.
• Accurate Information: All personal information provided at the time of registration must be completely accurate and up to date.
• Verification: c9399 may at any time request your national ID card or other documents to verify your identity. Withdrawals may be put on hold until verification is complete.
• Restrictions: Users from regions where online gaming is legally prohibited are not eligible to use this platform.

By registering, you confirm that all the conditions listed above have been met and that you are voluntarily using this service.

03 Account Management

3.1 Password & Security

It is your responsibility to keep your c9399 account login details (username and password) completely confidential. Do not share this information with any third party. If you suspect unauthorized access to your account, notify our support team immediately.

3.2 Account Responsibility

You are solely responsible for all transactions and activities that take place on your account. c9399 will not be held responsible for third-party access or misuse of your account, unless it is caused by a fault in our system.

3.3 Updating Account Information

If any of your personal information changes (such as phone number or email address), update it immediately through your account profile or by contacting the support team. c9399 is not responsible for any issues arising from outdated information.

04 Deposits & Withdrawals

c9399 offers deposit and withdrawal facilities through the most widely used mobile banking and banking methods in Bangladesh:

• Deposit Methods: bKash, Nagad, Rocket, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank)
• Minimum Deposit: ৳200 (per method)
• Minimum Withdrawal: ৳1,000
• Withdrawal Time: Processing is generally completed within 10 to 45 minutes

c9399 only accepts transactions from payment methods registered in your own name. Transactions made from third-party accounts will be rejected and the balance may be returned.

05 Bonuses & Promotions

5.1 Welcome Bonus

New members at c9399 will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives you a ৳1,500 bonus (total balance ৳2,500); or depositing ৳8,000 gives you the maximum ৳5,000 bonus (total ৳13,000).

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x, calculated on the bonus amount only (not on the deposit amount). Example: ৳1,500 bonus × 25 = ৳37,500 must be wagered before the bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer will have a specific validity period, which will be stated on the promotions page.
• c9399 reserves the right to withdraw, modify, or cancel any bonus.
• Bonuses may be forfeited if multiple accounts or fraud are suspected.
• c9399's decision is final in all bonus-related disputes.

06 Gameplay & Fairness

c9399 is committed to ensuring a fair and transparent environment across all its games. The slots, live casino, and betting products on the platform are operated through recognized software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming.

• Random Number Generator (RNG): All electronic games use certified RNG technology, which keeps every outcome completely random and unbiased.
• Technical Errors: If a game result is affected by a technical error, that round may be considered void and the bet will be returned.
• Disconnections: If a game is left incomplete due to an internet disconnection, c9399 will attempt to recover the record of that game.
• Betting Limits: c9399 reserves the right to set minimum and maximum betting limits on any game or market.

07 Responsible Gaming

c9399 believes that gaming is a form of entertainment — it is not a source of income. We encourage all users to play responsibly. This platform is for users aged 21 and above only.

• Do not bet beyond your means.
• Do not place more bets in an attempt to recover lost money.
• Set deposit limits or session limits if needed.
• If you feel addicted to gaming, notify our support team immediately.
• c9399 provides a self-exclusion facility upon user request.

For more details on responsible gaming, visit our Responsible Gaming page.

08 Privacy & Data Security

c9399 gives the highest priority to protecting your personal information. The platform uses SSL encryption technology, which keeps all your data and financial transactions secure.

• Data Collection: Information provided during registration, transactions, and gameplay is used for the purpose of delivering services.
• Third-Party Sharing: Your information is not sold or shared with any third party except where required by law.
• Cookies: The site may use cookies to improve user experience.

For more details, read our Privacy Policy.

09 Prohibited Activities

The following activities are strictly prohibited at c9399. Violations may result in account closure and balance forfeiture:

• Creating multiple accounts or using another person's account.
• Placing artificial or coordinated bets with the intent to circumvent bonus conditions (bonus abuse).
• Hacking the platform's software or using bots or automated tools.
• Money laundering or conducting any illegal financial activity.
• Registering with a false identity or forged documents.
• Harassing or defrauding other users of the platform.
• Applying any technical method to manipulate game outcomes.

10 Account Closure & Suspension

10.1 Closure at User Request

You may contact our support team at any time to close your account. Please withdraw any available balance before closure, as additional verification may be required to retrieve a balance after the account is closed.

10.2 Closure by c9399

c9399 may temporarily or permanently close any account for the following reasons:

• Violation of these terms and conditions.
• Suspicion of fraud or money laundering.
• Failure to complete verification or providing false information.
• Participation in prohibited activities.

11 Limitation of Liability

c9399 always strives to provide a safe, stable, and fair gaming environment. However, c9399 will not bear responsibility for the following:

• Losses caused by internet disconnection or device issues.
• Technical errors related to third-party software (game providers).
• The user's own negligence or improper use of account information.
• Service disruptions caused by unforeseen circumstances such as natural disasters or government restrictions.

c9399's total liability will under no circumstances exceed the amount of the transaction in question.

12 Dispute Resolution

In the event of any dispute or complaint, you must first contact c9399's support team. We will try to resolve your complaint as quickly as possible.

• Complaint Deadline: Complaints must be submitted within 7 days of the relevant incident.
• Resolution Process: c9399 will review transaction records and server logs before making a decision.
• Final Decision: c9399's decision will be considered final and binding.

13 Contact

If you have any questions or comments about these terms and conditions, please contact our support team. c9399 provides support in Bengali and English 24/7 via live chat and email.

For more information, visit our FAQ page and About Us page.