c9399's Privacy Policy

This Privacy Policy ("Policy") has been prepared on behalf of the c9399 platform ("we", "us") and applies to the website at https://c9399.lat and all related services. When you register, log in, or use our services in any way, you agree to the terms of this Policy.

We believe that personal privacy is a fundamental right in the digital age. c9399 therefore maintains the highest standards in protecting user data. This Policy has been developed in line with applicable data protection laws in Bangladesh and international best practices.

Please read this Policy carefully. If you have any questions, you can reach our support team. We provide assistance 24/7 via live chat and email.

We collect various types of information to improve your experience on the c9399 platform and to ensure a safe service. Details of this information are provided below:

Personally Identifiable Information

When you create an account on c9399, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — services are provided only to users aged 21 and above)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (when identity verification is required)

Financial Information

We store the following information to process transactions:

• bKash, Nagad, or Rocket account number (as provided by you)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction dates and amounts

Note: We never collect your full card number or mobile banking PIN. All payments are secured through SSL encryption.

Usage Information & Log Data

• IP address and device information
• Browser type and version
• Pages visited and session duration
• Gaming activity information and betting history
• Information obtained from cookies and similar tracking technologies

Information collected by c9399 is used only for the following legitimate purposes:

Account Management & Service Delivery

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing customer support

Security & Compliance

• Detecting and preventing fraudulent activity
• Account verification and age confirmation
• Compliance with anti-money laundering (AML) regulations
• Implementing responsible gaming guidelines

Communication & Marketing

• Sending important account-related notifications
• Informing you about new promotions and offers where you have given consent
• Sending information about service changes and updates

Analytics & Development

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Planning new services and features

c9399 may share your personal information with third parties in limited and specific circumstances. Those circumstances are described in detail below:

Service Provider Partners

We work with trusted service providers who assist in operating our platform — such as payment processing, cybersecurity, and technical infrastructure. Information shared with these partners is subject to strict confidentiality agreements, and they may only use that information for the specified purpose.

Legal Obligations

We may be legally required to disclose information in the following circumstances:

• Based on a court order or a lawful request from a law enforcement agency
• When required for an investigation into fraud or money laundering
• In the interest of protecting national security or public safety
• To protect the legal rights of c9399 or other users

Business Transfers

If c9399 undergoes a business merger, acquisition, or restructuring in the future, user information may be transferred to the new entity — however, the terms of this Policy will continue to apply and we will notify you in advance.

Important: Except for the exceptions noted above, c9399 never sells, rents, or transfers your information to third parties for commercial purposes.

The c9399 website uses cookies and similar tracking technologies that help improve your browsing experience.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. They store login status and security tokens.
• Functional Cookies: Remember your preferences (such as language settings) and provide a personalized experience.
• Analytics Cookies: Help us understand which pages are used most and improve our services.
• Advertising Cookies: Used to show relevant promotional content.

Cookie Controls

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

c9399 has adopted industry-standard technical and organizational measures to protect your information:

Technical Safeguards

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive personal information is stored in an encrypted state.
• Firewall & Intrusion Detection: Multi-layered protection against unauthorized access.
• Regular Security Audits: Periodic reviews to identify and address potential vulnerabilities.
• Two-Factor Authentication (2FA): Optional 2FA available to strengthen account security.

Organizational Safeguards

• Only authorized personnel have access to personal information
• All staff receive privacy training
• Data access logs are reviewed regularly
• Strict data processing agreements are in place with third parties

As a registered user of c9399, you have several important rights over your own personal information:

Right to Access

You can request a copy of your personal information held by us at any time. We will provide that information in a timely manner following verification.

Right to Rectification

If your profile contains incorrect or incomplete information, you can request a correction. Some information can be changed directly from your account settings.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object at any time to the processing of your information for marketing purposes, and we will stop immediately.

Right to Data Portability

You may request your data in a structured, commonly used format.

To exercise these rights, contact us at [email protected].

c9399 retains your information only for as long as necessary. We consider the following factors when determining retention periods:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction information is retained for a specified period in accordance with applicable legal obligations.
• Marketing Data: Deleted when you withdraw consent or when an active account is closed.
• Log Files: Typically deleted automatically after a set period.
• Legal Claims Data: May be retained for as long as necessary to resolve potential disputes.

c9399 is a responsible gaming platform. Our services are intended only for individuals aged 21 and above.

We do not knowingly collect personal information from minors. Age verification is mandatory at registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you suspect that a minor is using c9399, please notify our support team immediately.

c9399 may update this Privacy Policy from time to time. Updates may occur due to service improvements, technological changes, or legal requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A public notice will be given on the website
• An opportunity to review the updated policy will be provided at the time of login

If you continue using c9399 after the changes, you will be considered to have agreed to accept the terms of the updated policy.

This privacy policy was last updated in 2026.